Q & A

Q: How long does it take to process an order?

Orders usually ship within 4-5 business days, often earlier. Your entire order will ship at one time to lower your shipping costs so if you have a personalized item, please expect the order to take 3 additional days. Items usually will arrive within 1-2 weeks.

Q: What is the policy on returns?
Unfortunately, due to the fact that most of our products are intended for one time usage and many items are personalized, we cannot accept returns on any merchandise. All sales are final.

Should you receive a damaged item, email us at info@thebrideandgroomshop.com.

Q: What are the Shipping Guidelines?

From time to time, our delivery carriers do experience problems with delivering a package. For the best results, we suggest the following:

SHIP TO A BUSINESS ADDRESS INSTEAD OF A RESIDENTIAL ADDRESS

1.       Business locations are generally delivered earlier in the day.

2.       Business locations are generally more secure than a residential location.

3.       Business locations generally have a person who signs for the package, thus leaving a paper trail.

4.       Business locations accept packages so your shipment is inside a building and you don't have to worry about weather elements such as rain, heat, etc..

5.       Make sure you include the company name and "in care of" (c/o) your name so the business knows to accept the package.

FOR RESIDENTIAL ADDRESSES

1.       Make sure you include your complete address.

2.       Please start looking for your package around the estimated delivery date.

3.       If you know your address is hard to locate, please ship to a business, friend, or relative's address that is easier to locate.

4.       Rural locations sometimes take longer to deliver.

5.       If shipping to an address other than your own, please include "in care of" (c/o) the homeowners name on the package.

6.       Make sure you have a mail receptacle

FOR APARTMENTS OR GATED COMMUNITIES

1.       Make sure you include your complete address.

2.       Most carriers deliver to the Leasing Office instead of your doorstep.

3.       Always check with your Leasing Office around the estimated delivery date (Please refer to your order confirmation for this date).

4.       If you name is not on the lease, please include "in care of" (c/o) the lease holders name on the package.

5.       If you do not have a Leasing Office on site and you live in a secure building where you must have a key or code to enter, DO NOT have your order shipped to this location.

** Please note that we cannot be responsible for missing or lost packages when the above guidelines are not followed. Additional shipping charges will be incurred for orders that are returned to us due to invalid information.

We cannot ship to a P.O. Box number.

Shipping & Handling Rates (U.S. only)

Q: What products do you carry?

We carry products from the Faithfully Yours line, wedding favors by Kate Aspen, and wedding accessories by Cathy’s Concepts.

Q. Does my entire order ship at once? 

Your entire order may not necessarily ship at the same time. Wedding Favors ship separately from the rest of your order and the Wedding Favor Personalized tags ship separately as well. All items should arrive at about the same time. If you are concerned that an item has not arrived, please email us at info@thebrideandgroomshop.com.

If you have any other questions, please email info@thebrideandgroomshop.com